Burst wallet problem still

[topgirlmac6]

I have got always this message when i want to send bursts to poloniex : The recipient account is an unknown account, meaning it has never had an incoming or outgoing transaction.

I understand what it means, but i don't know why?

Thanks

[socalguy]

If you are copy/pasting, check for spaces at the front or end of the burst id.

[topgirlmac6]

@socalguy I've checked it, but problem's same. thanks for your advice

[jervis]

@topgirlmac6 have you sent burst to that account before?

[topgirlmac6]

@jervis no. i have never sent before. ahh, so just that's why?