Seagate external drives awesome warranty service
rds last edited by rds
I bought 16-8TB Seagate Extension USB 3.0 drives and 10-5TB Seagate Backup Plus external USB 3.0 drives, used from someone who was getting out of Burst mining about 6 months ago. 3 months ago, 2 of the 5TB drives failed. I thought I was on the hook. I asked the seller about a receipt or something where I might try to get a replacement. He told me they were well within the 2 year warranty period but didn't have receipts. I went onto the Seagate site and entered the serial number of the drives. The site reported the drives were under warranty for another 15 months and did I want to put in a claim. I did and I had to pay for shipping to the repair facility, they sent me two refurbished drives. Last week I had to do the same thing, 2-5TB failed. Same no issue return, the new ones will be here tomorrow UPS delivery.
Granted, 40% failure rate is not good, but the no hassle replacement is great.
The 16-8TBs are all humming along fine and I have another 22 that I bought myself that have had no issues.
It's possible the 5TB backup plus line is flawed.
Anyway, just a report of hassle free warranty service from Seagate.
BTW, I am a customer only of Seagate. I don't own stock (are they a public company??) or work for them etc.
kevmachine last edited by
@rds my seagate drive died also a month ago, it was already sent in for repairs once and I didnt' wanna spend $40 shipping again so I gave it to my newphew. not sure if seagate is a drive that can handle burstcoin 24/7
rds last edited by rds
@kevmachine , my shipping for 2 drives was ~$22. I think they can. I think the 8TB extensions, which are the cheapest on amazon are more robust than the backup plus drives. I don't like them. They are blue and the led does not flash when active. I don't think they are manufactured anymore. Amazon shows an all black version now. I have had zero issues with the 8TB drives, I have 38 of the Extension 8TB drives, all running good.
bmin last edited by
Too bad that your failure rate is so high, but glad to hear that Seagate is at least standing behind their warranty without making you jump through hoops.
I've got a few 8TB Seagates that I'm sure will require interacting with their warranty dept. at some point..