Help on non-receipt of burst from sale of asset

  • Hey guys. I've been a part of this community for over a year now but i think this is my first post.

    I recently put up my burstconnect asset up for sale and it was sold but i did not receive the payment and the transaction was never recorded in my history but was recorded on the asset transaction list. My question is how do i trace the burst and rectify the situation.

    Thanks in advance for the assistance.